Frequently Asked Questions
Everything you need to know about your Teletone Audio experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do your audio products come with a warranty?
Yes, all Teletone Audio hardware comes with a limited 1-year manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for electronics?
We offer a 30-day return policy for unopened and unused hardware. Please note that digital software downloads and licensed plugins are non-refundable once the activation key has been issued.
Are Teletone Audio products compatible with both Mac and PC?
Most of our audio interfaces and software are cross-platform compatible. Please check the 'System Requirements' section on the specific product page to ensure compatibility with your operating system.
Do you offer technical support for setup and installation?
Absolutely. Our dedicated support team is available via email and live chat to assist you with driver installations, DAW integration, and hardware troubleshooting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer financing options through Affirm for eligible purchases.